Privacy Policy

If you email us through the "Contact" link on this site or fill out a service request form, we ask you for information such as your name, email address, phone number, and service address so we can respond to your questions and comments and schedule the work you requested. You may choose to provide additional information as well, such as details about your equipment or the problem you are experiencing.

We use the information you provide to:

• Respond to inquiries, quotes, and service requests
• Schedule, perform, and follow up on service visits
• Send appointment confirmations, reminders, and maintenance-agreement notices
• Improve our services and this website
• Comply with legal obligations

We also automatically collect certain technical information when you visit, such as your IP address, browser type, device information, referring website, and the pages you view — see the cookies section below.

We do not sell or otherwise disclose personal information about our website visitors without their prior authorization. We may share information provided by our visitors with service providers we have retained to perform services on our behalf (for example, scheduling, messaging, payment, and website hosting providers). These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Policy.

Like many companies, we use browser cookies on this website. Browser cookies are bits of text placed on your device when you visit certain websites. We use them to tell us, for example, whether you have visited us before or are a new visitor, and to help us identify the site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. The "help" portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Without cookies, you may not be able to take full advantage of all our website features. When you first visit, our cookie banner also lets you accept or decline non-essential cookies.

For each visitor to our website, our web server automatically recognizes and stores information such as the visitor's IP address/domain name combination and any referring websites. We use this information to understand visitor traffic patterns through our website for purposes such as enhancing its usability.

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. Certain pages on our site may contain "web beacons" (also known as Internet tags, pixel tags, and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the device that downloaded the page on which the beacon appears, the URL of that page, the time the page was viewed, the type of browser used, and the information in cookies set by the third party. We use log files to store the data collected through web beacons, and we use third-party web beacons — provided by analytics and ad-management partners such as Google Analytics — to help measure which advertisements bring users to our website. With both cookies and web-beacon technology, the information we collect and share is anonymous and not personally identifiable: it does not contain your name, address, telephone number, or email address.

We also use Podium, a third-party webchat and messaging provider, to run the chat window on this site. If you start a chat, Podium processes the message content, your name, and the phone number or email you provide so we can reply — and it sets its own cookies on your device to keep that conversation attached to you between visits. We use it to answer service questions and take service requests, not to build advertising profiles. If you would rather not use it, call us at (606) 864-6105 or use the contact form instead — both reach the same office.

If you provide your mobile number and opt in — for example, by checking the SMS consent box on a form on this site — you agree to receive recurring text messages from Leo Jones & Son, Inc. related to your inquiry, appointments, service, and account. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.

No mobile information is shared with third parties or affiliates for marketing purposes. Mobile phone numbers and SMS consent collected for text messaging will not be shared with, sold, or rented to third parties or affiliates for their own marketing. Numbers may be disclosed only to the messaging providers that deliver the texts you requested on our behalf.

You can decline non-essential cookies in our cookie banner or through your browser settings. For more information about Google Analytics, including how to opt out of its technologies, visit tools.google.com/dlpage/gaoptout . Wherever you live, you may also ask us to access, correct, or delete the personal information we hold about you, or to stop marketing communications, by contacting us at the details at the bottom of this page.