Frequently Asked Questions

Yes. We service all makes and models of air conditioning equipment, whether or not Leo Jones & Son installed it originally.

Emergency service is available until 10:00 PM. Preventive Maintenance Agreement customers receive the same low rate for services conducted after hours, on weekends, and holidays.

No — for safety and warranty reasons you should never attempt to service your unit yourself. Our skilled technicians can diagnose, adjust, or repair your system safely.

Yes — we specialize in system upgrades. We supply a large line of high-efficiency equipment from most major brands that can significantly reduce your heating and cooling bills.

We offer sales, repairs, maintenance, and service on all kinds of heating, air-conditioning, and radiant-heat systems.

A Preventive Maintenance Agreement includes a quality checkup before the extreme conditions of winter, maintaining optimum efficiency, prolonging equipment life, and validating factory warranty requirements.

Our Comfort Consultants personally assess your home or business and design the comfort system most suitable for you — correct sizing is part of that design work.

We recommend equipment based on your home, comfort goals, and budget — from the high-efficiency lineups of most major brands — and every product we recommend is certified to be of exceptional quality.

Yes — guarantees and warranties are available, and a maintenance agreement validates factory warranty requirements for years to come.

Undersized or leaky ductwork forces your system to work harder, raising bills and shortening equipment life. We design the ideal duct configuration for your specific comfort system.

Yes — our in-house sheet metal team fabricates custom transitions, plenums, and fittings so your duct system fits your building precisely.

Yes — from single installations to complete office maintenance, we've performed commercial applications across Laurel County for over 75 years.

We offer commercial preventive maintenance agreements for businesses of any size. You choose annual, semi-annual, or more frequent service, and we call you when it's time — you won't have to worry about a thing.

Two quality checkups before the extreme conditions of summer and winter, optimum-efficiency tune-ups, safety checks, priority service status, a 10% discount on repairs including parts and labor, and the same low rate for after-hours, weekend, and holiday service.

Yes — it maintains optimum efficiency to reduce operating cost, solves problems early to prevent costly repairs, eliminates overtime charges, and prolongs the life of your equipment. Transferable agreements even increase home value.

You don't have to — we place you on a maintenance schedule in our computer systems and call you when it's time to service your heating and cooling system.

It depends on your lot, how the space is used, and your long-term plans. Our Comfort Consultants assess the property and give you an honest comparison of geothermal against high-efficiency conventional and dual-fuel systems before recommending a path.

Geothermal carries a higher up-front cost than a conventional system because of the ground loop, and pricing follows an on-site assessment of your property, loop field, and ductwork. We present the full picture — install cost and expected operating cost — so you can weigh it against other options.

Yes — we handle geothermal system design, installation, and service. Request an estimate and a Comfort Consultant will assess your home or business and design the system that fits.

Yes — a correctly sized heat pump handles most of our heating season efficiently, and for the coldest nights we design a dual-fuel pairing with a gas or propane furnace so you are never left short on heat.

It depends on the age, the failure, and how the system has performed. We diagnose first and show you the minimum responsible repair alongside replacement options, so the decision is based on evidence from your own equipment.

We are not tied to a single manufacturer. We recommend equipment based on your home, comfort goals, budget, and long-term serviceability, and we service most major brands.

Usually — but not always the way the box promises. We check compatibility with your equipment, especially heat pumps and multi-stage systems, and configure it so backup heat and staging work correctly.

Yes. We diagnose whether it is the thermostat, the wiring, or the equipment it controls, and get your system responding correctly again.

Where your ductwork supports it, zoning with the right controls can balance uneven floors. We assess the ducts and the layout before recommending it.

Yes. We do load calculations and duct design from the plans, and coordinate rough-in and final commissioning with your construction schedule.

Yes — we either extend and rebalance the existing system or design a dedicated mini-split for the space, depending on what the ductwork and load support.

As early as possible. Involving us during design lets us size equipment, plan duct routing, and place returns before the walls close — which is far cheaper than correcting it later.